Guarantee Guidelines

1. General Provisions

1.1. These Guarantee Guidelines have been worked out pursuant to the Civil Code (Act 89/2012 Sb.) as amended (hereinafter referred to as the "Civil Code") and apply to the goods (hereinafter referred to as the "Goods") with which the Buyer claims his rights arising out of defective performance (hereinafter referred to as the "Guarantee Claim") within the guarantee period (hereinafter referred to as the "Guarantee Period").

1.2. "The Seller" is understood to be the trading company of:

having its registered office at:
Národní obrany 718/22
160 00 Praha 6 - Bubeneč
Czech Republic
Company Number: 25919229, VAT Reg. No.: CZ25919229
The company is incorporated in the Companies Register kept with the Municipal Court in Prague, Section C, Inset 129326.

1.3. "The Buyer" is understood to be a private person or a business entity that has made a sales contract with the Seller.

1.4. If the Buyer requires so, the Seller shall issue to the Buyer a document confirming the extent of the guarantee and the duration of the guarantee period (hereinafter referred to as the "Confirmation"). The Confirmation should contain the name of the company, its registered office and the company number. If possible, depending on the nature of the thing, the Confirmation can be substituted by a document proving the purchase of the thing if such a document includes the name of the company, its registered office and the company number (hereinafter referred to as the "Document").

1.5. The "Guarantee Claim" is understood to be a notice of the fault or defect which the Buyer has found out and sent in writing and without undue delay to:

Slavíkov - Studýnka 160
549 31 Hronov
Czech Republic

By E-mail using the CONTACT FORM
By telephone: +420 491 482 386, +420 605 212 781, +420 702 042 533
By fax: +420 491 481 704

The above address is the address to which the Buyer shall send or personally deliver the Goods claimed about without undue delay. The method of sending the Goods back to him can be chosen by the Buyer at his discretion. The payment of the expenses shall be pursuant to Par. 10.5. of the General Business Conditions.

1.6. The Seller shall not accept any shipment sent to him by the Buyer if the shipment is sent C.O.D.


2. Extent of Liability for Defects

2.1. Liability for defects applies to those defects of the Goods that appear within the Guarantee Period.

2.2. The Liability for defects does not apply to the following cases:

       a) If the Buyer knew that the thing was defective before he accepted the Goods;
       b) If the defect was caused by the Buyer himself;
       c) If the Guarantee Claim is asserted after the end of the Guarantee Period;
       d) If the thing has been incompetently intervened, repaired or modified or improperly handled etc;
       e) If the Buyer has made any unauthorized amendments to the Confirmation issued by the Seller;
       f) when operating, using or handling the goods contrary to the instructions for use provided by the manufacturer.


3. Guarantee Period

3.1. The Buyer may assert his Guarantee Claim for such defects of the Goods that will appear within 24 months.

3.2. The Guarantee Period starts to run on the date of acceptance of the Goods by the Buyer.

3.3. The period of time between the date on which a justified Guarantee Claim is accepted and the date on which the Buyer is obliged to take over the Goods after the Guarantee Claim/Complaint is settled is excluded from the Guarantee Period.


4. Claims Resulting from Liability for Defects

4.1. The Buyer, in case of justified assertion of his rights resulting from liability for defects, is entitled to the claims arising out of the Civil Code or, as the case may be, from other legal regulations.

4.2. The Buyer's rights include but are not limited to:

        a) Supplying a new thing free of any defects if the thing does not have the properties set forth in Par. 2161 of the Civil Code if not unreasonable   in view of the nature of the defect;
        b) Replacing the defective part if it is just part of the thing that is defective;
        c) Supplying a new thing or replacement of a part of the thing if the defect is removable and if the Buyer cannot use the thing properly due to a recurring defect after repair or due to more defects.
        d) Being given a reasonable discount on the defective thing provided that the Buyer does not withdraw from the contract or if he does not require supplying a new thing free of any defects or replacement of a part of the thing or the repair of the thing.
       e) Being given a reasonable discount also in case the Seller cannot supply to the Buyer a new thing free of any defects, in case the Seller is unable to replace a part of it and in case the Seller fails to remedy the current situation within a reasonable time or in case the remedy would cause considerable difficulties to the Buyer.

4.3. If the thing is defective and if the Seller is bound by such a deffect and if the thing is sold for a lower price or the thing is used, the Buyer has the right to a reasonable discount instead of replacement of the thing.


5. Acceptance of Goods

5.1. The Buyer shall accept the shipment from the delivery service only if the shipment has no visible damage. In case of any visible defect to the shipment or if the Buyer finds any difference between the state of the shipment and the delivery note, the Buyer and the delivery service shall make the respective report of a defective product/shipment or the Buyer shall refuse to accept the Goods.

5.2. If, having unpacked the shipment, the Buyer finds out that the contents of the parcel is damaged, he shall notify the Seller of this fact without undue delay, i.e. within one working day at the latest, either over the telephone to +420 491 482 386 or by E-mail using the CONTACT FORM or in writing to the following address: ARMYSHOP.CZ, s. r.o., Slavíkov - Studýnka 160, 549 31 Hronov, Czech Republic.


6. Issuance of a Written Confirmation

6.1. If the Seller has not yet done so, he shall issue to the Buyer a Confirmation pursuant to Par. 1.4. hereof.

6.2. The Buyer shall ask the Seller for the issuance of the Confirmation after he has checked the functionality of the product.


7. Method of Asserting Guarantee Claims and Their Settlement

7.1. Guarantee Claims shall be considered and settled by ARMYSHOP.CZ, s.r.o., Slavíkov - Studýnka 160, 549 31 Hronov, Telephone: +420 491 482 386. Guarantee Claims can also be sent by E-mail using the CONTACT FORM.

7.2. The Buyer is obliged to show a proof of purchasing the Goods from the Seller. The proof can be either the Document or, depending on the nature of the thing, the Confirmation.

7.3. If the nature of the thing allows for it, the Buyer shall send the Goods to the Seller in complete state including the packing if possible.

7.4. The Buyer sending the Goods complained about to the Seller is obliged to pack them properly so that they cannot be damaged during transportation. If the Buyer fails to do so, the Guarantee Claim need not be recognized as justified.

7.5. After the Seller receives the Goods complained about, he shall inform the Buyer about the most suitable method of the complaints procedure and about its details.

7.6. The Buyer shall be informed (pursuant to Par. 7.5. above) by E-mail which will serve as an acknowledgement of receipt of the Goods complained about. The E-mail shall include the description of the defect, the presumptive result of the complaints procedure and the approximate date of settlement of the complaint.

7.7. After the complaint (Guarantee Claim) is settled, the Seller shall inform the Buyer by E-mail. The Buyer may ask information about the course of the complaints procedure over the telephone of by E- mail using the CONTACT FORM.

7.8. The Seller shall issue the respective Report of Settlement of the Complaint (of the Guarantee Claim) and enclose it with the Goods.


8. Final Provision

These Guarantee Guidelines become effective on January 1, 2014